FAQs

Our team is available Monday to Friday, 9 AM - 5 PM. We aim to respond to all inquiries within 24 working hours during these times. Kindly avoid sending the same message via multiple channels, as inquiries are addressed in the order they are received.

ScentGPT is proudly based in India.

It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused.

All of our products are Parfums, offering the highest scent concentration available for a long-lasting experience.

Absolutely! We use only vegan-friendly fragrance oils, and all our products are cruelty-free.

While you can spray our fragrances on clothing, please exercise caution due to their higher oil content, which enhances longevity. This recommendation applies to all perfumes, not just ScentGPT products. Spraying on clothing is done at your own risk.

To maintain their quality, store your fragrances away from direct sunlight and extreme temperatures. Improper storage may affect their performance.

Unfortunately, we do not allow the use of multiple discount codes on a single order.

Once an order is placed, it is automatically processed for shipping, so we are unable to amend or cancel it.

Orders placed before 8 AM Monday to Friday are processed and shipped the same day. Delivery typically takes 2-3 working days within India (excluding holidays).

Orders placed after 8 AM on Friday, or over the weekend, are dispatched the following Monday (excluding bank holidays).

Normal delivery in India is between 2-3 working days. During Offer Periods, Black Friday, Eid, Diwali and Christmas, this may be a little longer. For International orders please check your email confirmation for delivery times.

Please refer to the tracking link provided in your dispatch email. Check your junk or spam folder if you cannot locate it.

If your order arrives damaged, please email pictures of the outer packaging and damaged bottles (ensuring the bottle number is visible) to info@scentgpt.in within 7 days of receipt. Retain all items until our investigations are complete.

No worries—we’ve got you covered. Email us at info@scentgpt.in with your order number, and we’ll assist you. Our team is available 9 AM - 5 PM.

We accept returns within 7 days for a refund or exchange. Customers may test a spray or two before returning, but we cannot accept bottles that are heavily used or outside the 7-day policy. Items from bundle sets must be returned as a complete set for refunds, or we can offer exchanges. For further details, email info@scentgpt.in.

Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit.

We understand things happen! Email our team at info@scentgpt.in, and we’ll do our best to help you access your favorite fragrances at the best price.